Any questions? We are happy to help!

We can imagine that you have questions about our services or products. On this page we have answered the most frequently asked questions you might have. Can't find your answer? Please contact our customer service at sales@verheestextiles.com or by phone at +31 412 647 347

Products

Where can I see your fabrics?

Don’t have an account yet? Register here and get online access to our collection. As a wholesaler Verhees Textiles only delivers B2B and not to private persons

Also visit our modern showroom, open from Monday to Thursday 08:30-17:00 and on Friday 08:30 -16:30 No appointment necessary!

What is the minimum order quantity?

The minimum order quantity is 40 meters. You may devide this in 4x 10 meter bolts.

Is it possible to receive a sample?

Are you interested in a sample of one of our basics? We only offer colour cards of our basics uni coloured articles. Please send an email to sales@verheestextiles.com with the requested article number or quality.

In our showroom you can see all our fabrics and take them home immediately!

Is it possible to print my own designs on your fabric?

It is possible to print your own design. The minimum order quantity is 1000 meters. Depending on the quality, this may consist of several different designs. For further information, please contact our customer service at sales@verheestextiles.com

When will the new collection be launched?

In February and September we launch our main collections. But keep an eye on our webshop because we regularly add new items and mid-season collections for you!

Can I use pictures shown on the webshop?

Certainly, our product photos without watermark can be downloaded here for free after purchasing the article. Also other promotional material, such as images from the Poppy magazine can be downloaded here for free.

Does Verhees Textiles have a GOTS/ Oeko-Tex/ Tencel and GRS certificate?

We are very proud of our GOTS, Oeko-Tex, Tencel and GRS certificates.

On the product detail page you can see immediately whether an article has a certificate. You can download our certificate at "my account" and then " remaining downloads", or click here.

Do you have any other questions regarding our certificates? Please send an email to sustainability@verheestextiles.com

Orders

What are the delivery times?

When an item is in stock, we can almost always prepare it for shipment within 48 hours. A shipment within the Netherlands with DPD is usually delivered within 1 working day. A shipment to a foreign country or a pallet shipment can take longer.

On your invoice you will find a tracking number to follow the shipment. Is it a pallet shipment or did you have to pay in advance? Please send us an e-mail at sales@verheestextiles.com and we will check it for you.

What are the transportcosts?

Here you can find the prices for DPD packages to your country of delivery. In 1 package, 1 to max. 2 large rolls and up to max. 8 bolts of fabric fit (depending on size and weight). From x amount of parcels onwards it is more advantageous to send per pallet. This depends on the delivery address. We always look for the most advantageous shipping method for you.

Where is my order?

On your invoice you will find a tracking number to follow the shipment. Is it a pallet shipment or did you have to pay in advance? Please send us an e-mail at sales@verheestextiles.com and we will check it for you.

 

Can I add something to my order?

It is no longer possible to add something to your order, however, it is always possible to place a new order. If your order has not yet been processed, we will of course do our best to send it together to reduce transport costs. However, because we want to ensure fast delivery, this is not always possible.

Can I cancel my order?

If you have received a confirmation of you order, it is no longer possible to cancel your order.

My order is not as I expected it to be, what can I do?

Are you not satisfied with an item or is it different from what you expected? Please send us an e-mail at sales@verheestextiles.com and we will see what we can do for you. Please note that we do not accept returns without prior consent. Please also read our comprehensive general terms and conditions for more information.

What should I do when an item is damaged or stained?

It is very unpleasant when a fabric is damaged or stained, we are sorry for that! Please send us your complaint by email within 30 days. Please include clear pictures of the complaint (detail picture and a picture where several metres are visible) and the article number. Please also read our comprehensive general terms and conditions for more information.

When will my parcel be sent?

When you have received the invoice, your parcel has been sent and you will find the shipping information on the invoice. Do you need to pay in advance? Then we will ship your parcel as soon as we have processed the payment or when we have processed and received your proof of payment.

Delivery

Where can I find the track & trace code?

You will find the track & trace code on your invoice. Does it concern a pallet shipment or do you have to pay in advance? Please send an email to sales@verheestextiles.com and we will check it for you.

I have a problem with the delivery. What should I do?

Sometimes a shipment is delayed due to unforeseen circumstances. Use the track and trace link on the invoice to follow the shipment. If there is no update within 5 workingdays since the last scan of the track and trace, then please contact us. If you have any other problems with the delivery, please let us know at sales@verheestextiles.com

Which shipping methods are possible?

Within Europe we ship with DPD. Bigger volumes we ship by pallet with other couriers. Do you want  to pick up your order yourself? Please select the shipping method “ pick up” when you place your order online. Do you want your courier to pick up for you? Please make a note with your order or send us an email in time.

Can I pick up my order myself?

It is possible to pick up your order. When placing your order, choose "pick up". Your order will then be ready within a few days. Would you like your own transporter to pick up the goods? Mention this in your order or send us an email in time.

How can I change my delivery address?

On this page you can add a delivery address. When you have placed your order, you can select a different delivery address under the heading "shipping method" while confirming your order.

My account

Where can I find my invoices?

You can view and download your invoices in "my account" or click here

Where can I find my packing lists?

You can view and download your packing lists in "My account" or click here

Where can I see my pending orders?

You can find your pending orders or backorders in "my account" or click here

Where can I change my company details?

It is not possible to change your company data yourself. Please send an email to sales@verheestextiles.com with information such as a change of address/ change of VAT/ change of contact person etc.