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Ha una domanda? Siamo felici di aiutarla!

Possiamo immaginare che abbiate domande sui nostri servizi o prodotti. In questa pagina abbiamo risposto alle domande più frequenti a cui potreste cercare risposta. Non trovate quello che cercate? Contattate il nostro servizio clienti! Potete farlo scrivendo a sales@verheestextiles.com o telefonando al +31 412 647 347.

Prodotti

Dove posso vedere i vostri tessuti?

Non hai ancora un account? Registrati qui e accedi online alla nostra collezione. Verhees Textiles, in quanto grossista, fornisce solo B2B e non a privati.

Visita anche il nostro moderno showroom, aperto dal lunedì al giovedì dalle 08:30 alle 17:00 e il venerdì dalle 08:30 alle 16:30, non è necessario fissare un appuntamento!

Qual è il quantitativo minimo d'ordine?

Il quantitativo minimo d'ordine è di 40 metri per ordine. È possibile suddividerlo in 4 rotoli da 10 metri ciascuno.

Posso ricevere un campione?

Sei interessato a un campione dei nostri tessuti base? Disponiamo solo di una carta colori per i nostri tessuti base. Inviaci il numero dell'articolo/qualità desiderato a sales@verheestextiles.com

Nel nostro showroom puoi naturalmente vedere tutti i tessuti e portarli via direttamente!

Posso stampare un mio disegno?

È possibile stampare un proprio disegno. La quantità minima d’ordine è di 300-500 metri, a seconda della qualità del tessuto. Per ulteriori informazioni, contattate il nostro servizio clienti all’indirizzo sales@verheestextiles.com

Quando esce la nuova collezione?

Durante tutto l'anno ci sono diversi momenti in cui lanciamo le nostre collezioni. Tieni d'occhio il nostro webshop e scopri i nostri disegni più recenti!

Posso usare le foto del webshop?

Certamente, le nostre foto dei prodotti sono disponibili senza filigrana qui per il download gratuito dopo l'acquisto dell'articolo. Puoi anche scaricare gratuitamente altri materiali promozionali, come le immagini della rivista Poppy, qui.

Verhees Textiles è in possesso delle certificazioni GOTS, Oeko-Tex® e Tencel?

Siamo molto orgogliosi delle nostre certificazioni GOTS, Oeko-Tex® e Tencel.

Nella pagina dei dettagli del prodotto, puoi vedere a colpo d’occhio se un articolo ha una certificazione. Puoi scaricare il nostro certificato in "il mio account" e successivamente in "altri download", oppure fai clic qui.

Hai altre domande riguardo alle nostre certificazioni? Invia un'email a sales@verheestextiles.com

Esiste una panoramica della composizione dei tessuti?

Certamente! Qui puoi trovare una panoramica completa di tutte le nostre fibre tessili.

Orders

What are the delivery times?

When an item is in stock, we can almost always prepare it for shipment within 48 hours. A shipment within the Netherlands with DPD is usually delivered within 1 working day. A shipment to a foreign country or a pallet shipment can take longer.

On your invoice you will find a tracking number to follow the shipment. Is it a pallet shipment or did you have to pay in advance? Please send us an e-mail at sales@verheestextiles.com and we will check it for you.

What are the transportcosts?

Here you can find the prices for DPD packages to your country of delivery. In 1 package, 1 to max. 2 large rolls and up to max. 8 bolts of fabric fit (depending on size and weight). From x amount of parcels onwards it is more advantageous to send per pallet. This depends on the delivery address. We always look for the most advantageous shipping method for you.

Where is my order?

Once your parcel shipment has been dispatched, you will receive an automatically generated e-mail containing both the invoice and also the tracking link from DPD. Is it a pallet shipment or are you paying in advance? Please send an e-mail to sales@verheestextiles.com  and we will be happy to check it for you!

 

Can I add something to my order?

It is no longer possible to add something to your order, however, it is always possible to place a new order. If your order has not yet been processed, we will of course do our best to send it together to reduce transport costs. However, because we want to ensure fast delivery, this is not always possible.

Can I cancel my order?

If you have received a confirmation of you order, it is no longer possible to cancel your order.

My order is not as I expected it to be, what can I do?

Are you not satisfied with an item or is it different from what you expected? Please send us an e-mail at sales@verheestextiles.com and we will see what we can do for you. Please note that we do not accept returns without prior consent. Please also read our comprehensive general terms and conditions for more information.

What should I do when an item is damaged or stained?

It is very unpleasant when a fabric is damaged or stained, we are sorry for that! Please send us your complaint by email within 30 days. Please include clear pictures of the complaint (detail picture and a picture where several metres are visible) and the article number. Please also read our comprehensive general terms and conditions for more information.

When will my parcel be sent?

When you have received the invoice, your parcel has been sent and you will find the shipping information on the invoice. Do you need to pay in advance? Then we will ship your parcel as soon as we have processed the payment or when we have processed and received your proof of payment.

Delivery

Where can I find the track & trace code?

Once your parcel shipment has been dispatched, you will receive an automatically generated e-mail containing both the invoice and also the tracking link from DPD. Is it a pallet shipment or are you paying in advance? Please send us an e-mail to sales@verheestextiles.com and we will be happy to check it for you!

I have a problem with the delivery. What should I do?

Sometimes a shipment is delayed due to unforeseen circumstances. Use the track and trace link on the invoice to follow the shipment. If there is no update within 5 workingdays since the last scan of the track and trace, then please contact us. If you have any other problems with the delivery, please let us know at sales@verheestextiles.com

Which shipping methods are possible?

Within Europe we ship with DPD. Bigger volumes we ship by pallet with other couriers. Do you want  to pick up your order yourself? Please select the shipping method “ pick up” when you place your order online. Do you want your courier to pick up for you? Please make a note with your order or send us an email in time.

Can I pick up my order myself?

It is possible to pick up your order. When placing your order, choose "pick up". Your order will then be ready within a few days. Would you like your own transporter to pick up the goods? Mention this in your order or send us an email in time.

How can I change my delivery address?

On this page you can add a delivery address. When you have placed your order, you can select a different delivery address under the heading "shipping method" while confirming your order.

My account

Where can I find my invoices?

You can view and download your invoices in "my account" or click here

Where can I find my packing lists?

You can view and download your packing lists in "My account" or click here

Where can I see my pending orders?

You can find your pending orders or backorders in "my account" or click here

Where can I change my company details?

It is not possible to change your company data yourself. Please send an email to sales@verheestextiles.com with information such as a change of address/ change of VAT/ change of contact person etc.